Frequently Asked Questions

Our standard MOQ for coconut charcoal briquettes is one 20ft container (approximately 18 to 20 metric tons). For coco peat and coco fiber, the MOQ is typically one 40ft HC container. We can be flexible on first trial orders. Contact us to discuss your specific volume.

Yes. We provide physical samples so you can verify quality with your own lab and QC team before committing to an order. Samples are free for qualified buyers; you typically cover the courier/shipping cost. Request one via our quote form or WhatsApp.

Absolutely. We offer custom shapes (cube, finger, hexagon, pillow), custom sizes, and full private-label packaging with your brand and carton printing. Share your specifications and artwork, and we will tailor the product to your market.

We quote on FOB or CIF terms depending on your preference. For payment, we typically work with T/T (bank transfer), commonly a deposit with the balance against shipping documents, or an irrevocable Letter of Credit (L/C) at sight for larger, established orders. Terms are agreed per contract.

Send us your target product, specifications, estimated quantity, and destination port via our quote form or WhatsApp. Our export team will respond with pricing, MOQ, and lead time, usually within 24 hours.

Yes. Our export batches are tested by independent laboratories (e.g. SUCOFINDO / Carsurin) for key parameters such as calorific value, moisture, and ash content. We are a registered Indonesian exporter (NIB) and provide MSDS, Self-Heating Test (SHT) results, and a Certificate of Origin (COO / Form E) as required.

Coconut shell charcoal burns hotter and longer, produces very little smoke or odor, and leaves clean white/silver ash with low ash content (2.0 to 2.5%). It contains no chemical additives, making it the premium choice for shisha/hookah and gourmet BBQ compared to conventional wood charcoal.

We control the process from raw-material selection through carbonization, pressing, drying, and packing, with quality checks at each stage. Every export batch is lab-tested before shipment, so specifications stay consistent order after order.

Production lead time is generally 2 to 4 weeks depending on order volume and customization, plus ocean transit time to your destination port. We confirm a precise schedule once your order and specifications are finalized.

We serve buyers across the Middle East, Europe, East and South Asia, North America, and Australia. If your country is not listed, contact us. We can usually arrange shipping to most major ports worldwide.

Coconut charcoal briquettes load approximately 18 to 20 MT per 20ft container. Coco peat loads around 20 to 22 MT per 40ft HC container, and coco fiber around 10 to 12 MT per 40ft container. Exact loadability depends on packaging.

We are an Indonesian export company working directly with production facilities and trusted supplier partners. This lets us guarantee quality control while offering a broad, scalable product range, from our flagship coconut charcoal to coconut derivatives.